When must I enter my account number?
It is the banks themselves that set the requirements for ordering an audit letter. So the need for an account number may vary from bank to bank, but most banks require you to enter an account number in order for them to process the order.
What is the account number used for?
The account number you provide in the request is used by the banks to:
Charging fee: The banks use to charge a fee for their product "Audit Letter". The account number you enter must therefore belong to the bank from which the Audit Letter is ordered.
Look up the customer in its own systems: The account number enables the bank to look up the customer relationship and process the order more quickly.
None of my bank accounts allows the bank to deduct fees. What should I do?
If it is not possible to deduct a fee, the bank will usually send an invoice instead. You may enter one of the account numbers you have for the customer relationship.
The customer has several bank connections. Can I collect all bank fees in one bank?
No. The banks are different legal entities, therefore they cannot charge fees on behalf of other banks. The account number you enter must belong to the bank from which you obtain the audit letter.
The audit request contains several companies and I want to split the fee between the companies. Is it possible?
Yes. As long as the request contains several companies, you can select "+ Add more account numbers". The fee is then distributed across all the account numbers you enter.
What are the banks' fees?
The bank fee is regulated by the agreement between the bank customer and the bank, it also varies from bank to bank. Normally, the fee for Audit Letter is stated on the bank's website.